Your privacy is important to us. This Privacy Statement describes how we collect, use, store and disclose personal information when you interact with our website.

When used in this Statement, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.

Privacy and using this site

The Murrumbidgee, Mental Health, Drug and Alcohol Alliance (‘the Murrumbidgee MHDA Alliance’) website is owned and operated by Grand Pacific Health on behalf of the Murrumbidgee MHDA Alliance, using software licensed from Social Pinpoint Pty Ltd (ACN 164 471 425).

The site aims to provide information about the work of the Murrumbidgee MHDA Alliance and its member organisations and connect with people who have lived/living experience of mental health, drug or alcohol challenges living in the Murrumbidgee region.

This Privacy Statement applies to the Murrumbidgee MHDA Alliance website specifically and provides details on how we collect and protect your personal information as part of your use of this site. This Privacy Statement does not apply to any other aspects of your interactions with Grand Pacific Health or other organisations that form part of the Murrumbidgee MHDA Alliance (e.g. when you are receiving a health service).

The personal information gathered through your interaction with the Murrumbidgee MHDA Alliance website is only for the purpose of your participation in this site and the activities listed. Your information and activities on the site are not recorded in your health records with any organisation involved.

By providing personal information and/or continuing to use the Murrumbidgee MHDA Alliance website you consent to your personal information being collected, used and disclosed in accordance with this Privacy Statement and you also agree to the Murrumbidgee MHDA Alliance website Terms of Use and Moderation and Community Guidelines.

How is your privacy protected?

Grand Pacific Health and the Murrumbidgee MHDA Alliance takes the privacy of those using this site very seriously.

A person’s right to privacy as established under the Privacy and Personal Information Protection Act 1998 (PPIP Act) is respected and protected by Grand Pacific Health and the Murrumbidgee MHDA Alliance.

Grand Pacific Health and the Murrumbidgee MHDA Alliance do not allow the publication of information that may identify individuals or that might potentially identify them.

Any statistical data about the use and management of Murrumbidgee MHDA Alliance member organisations, services or projects, and the health of the population are made available on this website in the interest of the public.

Links to other sites are sometimes included in information for the convenience of site users, but the Murrumbidgee MHDA Alliance does not have any responsibility for the privacy practices of third party sites or organisations.

Grand Pacific Health Privacy Policies

Grand Pacific Health observes the information privacy principles set out in Privacy and Personal Information Protection Act 1998 (PPIP Act) when collecting and dealing with any personal information and the health privacy principles set out in the Health Records and Information Privacy Act (HRIP) Act 2002 when collecting and dealing with any health information.

Grand Pacific Health has a Privacy Policy which identifies how their services comply with the Privacy Act.

Their Privacy Statement outlines how they collect and store information about you to protect your privacy.

Social Pinpoint Privacy Policies

For details of how Social Pinpoint Pty Ltd collects, protects, discloses, stores and uses personal information, please refer to their Privacy Policy.

What information do we collect?

We collect information about you and your use of the Murrumbidgee MHDA Alliance website. The type of information we collect will vary depending on how you interact with the website.

We will only collect personal information if it is necessary to carry out the functions of the Murrumbidgee MHDA Alliance website.

We will always take reasonable steps to provide you with options about what information you share.

Site visitor data

The Murrumbidgee MHDA Alliance website collects information for statistical and system administration purposes. This includes:

• Your server (or IP) address
• The day and time you visited this site
• The pages that you access within the Murrumbidgee MHDA Alliance website including how long you spend on each
• Your route through the Murrumbidgee MHDA Alliance website (the sequence of pages and other content that you visit)
• The operating system you are using
• Any documents, images or videos that you download from the service
• Your rough geographic location
• The language of your browser
• Your internet service provider
• The type of browser and version you are using.

The Murrumbidgee MHDA Alliance and Grand Pacific Health will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.

Cookies

Cookies are used on our site, but they do not collect any personal information. For the most part they are sessional and contain system-generated values to identify the user's session for statistical and system administration purposes only.

We collect the data and information through a combination of Google Analytics, server logs and tools within the functionality of the site, using data security protocols.

Registration

You can choose to register for the Murrumbidgee MHDA Alliance website to receive updates on:

• projects you have taken part in
• projects you ‘follow’
• other news or opportunities based on your topics of interest.

Some projects on the website require you to be registered in order to take part. An alternative method of taking part will also be provided.

To register you need to provide:

• Your full name
• Username (visible to others when you make comment or post on project pages. This must not include identifying information)
• Password (private to you and not visible to the administration team)
• Email address
• Contact phone number
• Postcode
• Year of birth (you must be aged 16 or over to register)
• Comments
• Votes
• Survey responses
• Ideas and suggestions
• Images

Optional registration information includes:

• Topics that you are interested in receiving updates from us about
• Organisations that you are interested in receiving updates from us about
• Which member category you identify with (lived experience, care experience, peer work or health professional)

Email addresses provided to this website will only be used to respond to contact from you or provide you with updates relating to your participation and interest areas. Your email address will not be added to mailing lists or disclosed to any other party without your consent, unless we are required to do so by law.

Participating in a project activity

Participation activities on the Murrumbidgee MHDA Alliance website are conducted by organisations which are members of the Murrumbidgee MHDA Alliance for the purposes of guiding, improving or evaluating their services. They use online tools built into the Social Pinpoint software (e.g. surveys, comments, polls) to gather feedback and experiences.

We collect information that you provide via these participation tools. This may include:

Communication

Any communication that you send to us via email, text or in phone conversation will be documented and stored in a secure area within the Grand Pacific Health filing system in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

Public Comment

To protect the safety of the community and ensure that the website is a safe space for all participants, content submitted to areas of the website which will be visible to other website visitors will be moderated by the site administrators from Grand Pacific Health before being published.

Content deemed to be inappropriate, or offensive will be removed in line with our Moderation and Community Guidelines.

How will we use your information?

We use the personal information about you to:

• administer the site and manage your account
• identify when you sign into your account
• send you updates and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
• respond to queries that you have contacted us about
• attribute content that you post on the site to you
• analyse use of the site to inform ongoing improvements and enhancements
• inform the policy decisions, service delivery or project development of Murrumbidgee MHDA Alliance organisations
• for any other purposes that we indicate to you when we request your personal information.

Content you submit during participation

The information provided through the online tools when you take part in a participation activity will be collated and provided in a report to the Murrumbidgee MHDA Alliance organisation overseeing that project. This is so that they can act on the feedback received by you and other participants and use this to make decisions about the project.

You will not be identified as part of this report, unless it is necessary for the project team to be able to contact you (for example, if you are applying to be part of a committee or workshop and the team needs to send you more information or confirm your attendance).

Each participation project will let you know:

• What the project is about and why it is seeking your involvement.
• What organisation is running the project.
• Who is leading the project and their contact information.
• What options are available for you to take part and provide your input.
• What will happen to the information or feedback you provide.
• Important dates and stages of the project.

What information is publicly available?

Most of the information that you provide to us cannot be seen by other users or visitors to the Murrumbidgee MHDA Alliance website. Information that can be seen is considered ‘publicly available.’

Publicly available information

Publicly available information includes your username (chosen by you) and comments you leave under that name when you take part in activities which involve sharing information with other visitors to the Murrumbidgee MHDA Alliance website. This might include noticeboards, forums, brainstorming activities and voting tools.

To protect your privacy, we require that you choose a username that does not include personal identifying information (e.g. real name, location) and that you do not include any identifying information in your comments. Any identifying information will not be published to the Murrumbidgee MHDA Alliance website.

Reports of collated responses and statistics from participation activities may be made publicly available or shared with third parties (e.g. contractors assisting with project development or relevant stakeholders). Any comments submitted by you included in these reports will be de-identified. Statistics and collated feedback will not include any identifying information.

Information available to both Grand Pacific Health site administrators and Social Pinpoint Pty Ltd includes:

• all information from the registration form
• comments, questions, posts
• survey responses, quick poll responses, map pins
• general site activity such as document downloads, videos viewed, images viewed etc.
• information on the technology used to access the site.

Storing and disclosing personal information

Personal information will be kept in safe custody, sufficient to prevent unauthorised access, and will be properly handled to ensure its safety, integrity and confidentiality. Circumstances in which Grand Pacific Health may be required to disclose this information to a law enforcement agency include:

• Unauthorised tampering or interference with files published on the Murrumbidgee MHDA Alliance website;
• Unauthorised attempts to access files which are not published on the Murrumbidgee MHDA Alliance website;
• Attempts to intercept messages of other users of the Murrumbidgee MHDA Alliance website;
• Communications which are defamatory, abusive, vilify individuals or give rise to a suspicion that an offence is being committed;
• Attempts to otherwise compromise the security of the web server or breach the laws of the State of NSW or the Commonwealth of Australia
• Any requested information to a court or regulatory body as required by law.

Data security and destruction

Under the Privacy and Personal Information Protection Act 1998 (PPIP Act), we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure.

Further, any personal information that we collect and use for identifying user trends is aggregated and anonymised when generating reports.

To protect your own privacy, your password for the Murrumbidgee MHDA Alliance website should be kept confidential, and must not be displayed, shared or written down.

Concerns regarding your safety

If, during your use of the Murrumbidgee MHDA Alliance website (including information you send to the email address or in phone conversations or messages), you share information with us that gives us reasonable cause to be concerned about your immediate safety, or the safety of another person, we may disclose this information, relevant personal details and website usage information to other organisations (such as Emergency Services) for the purposes of ensuring that you are safe.

When will we contact you?

We may send you information and announcements that we think will be of interest to you by email. If you give us permission, we may also call you on the phone number you provide to discuss your participation or expressed interest in a project or activity.

You can choose to receive communication and other updates from us by email. If you choose this but then change your mind, you can unsubscribe at any time by following the process set out in the emails and newsletters that we send you. You can also log into your profile on the website and change your contact details and communication preferences, at any time.

Who do I contact for more information?

If you have any questions about the privacy of your information, you can contact:

• the Murrumbidgee MHDA Alliance website administration team at Grand Pacific Health on mmhdaa@gph.org.au
• the Grand Pacific Health Privacy Officer on privacy@gph.org.au

What if you have a complaint?

If you wish to make a complaint about a breach of this Privacy Statement, please contact the Grand Pacific Health Privacy Officer on privacy@gph.org.au

We will investigate your complaint and conduct an internal review if requested.

Changes to our Privacy Statement

We may update the content of this Privacy Statement from time to time for any reason. The updated version of the Privacy Statement will apply to you as soon as it is posted on the website, so we suggest that you regularly review the Privacy Statement.

This statement was updated on 12 May 2025.

The Murrumbidgee MHDA Alliance website is the main website providing information about the Murrumbidgee Mental Health, Drug and Alcohol Alliance, a collaborative group of organisations in the Murrumbidgee region who provide mental health, suicide prevention and after care and drug and alcohol services. It also serves as an online mechanism for the inclusion and participation of Peer Workers and people with lived/living and carer experience of mental health challenges, suicide and alcohol or drug use.

This Murrumbidgee MHDA Alliance website is owned and operated by Grand Pacific Health on behalf of the Murrumbidgee MHDA Alliance, using software licensed from Social Pinpoint Pty Ltd (ACN 164 471 425). References to “We” and “Us” as used in these terms refers to site administrators from Grand Pacific Health and Social Pinpoint Pty Ltd.

Accessibility

Social Pinpoint is committed to creating meaningful web products that can be used by all users, regardless of their ability or circumstance. We endeavour to make our web products as accessible as possible and follow the WCAG Guidelines to guide us on creating compliant outputs. Our current target is Level AA compliance.

1. Using this site

By accessing and using this site, you are agreeing that you understand and accept these Terms of Use, which include our Privacy Statement and Moderation and Community Guidelines. Please read all the terms carefully.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms of Use (including the Privacy Statement) on your behalf.

If you are under 16 years old, you are not eligible to register for the Murrumbidgee MHDA Alliance website or participate in the interactive areas.

Who can use this site?

Everyone who has internet access and a web browser is able to visit the Murrumbidgee MHDA Alliance website. If you would like to participate in interactive components such as commenting or providing feedback to projects, you must be aged 16 years or over and you may need to register.

These Terms of Use apply to everyone who uses the site regardless of whether you are a registered user.

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations.

It is our duty to protect the confidentiality of personal information you provide on our site in accordance with our Privacy Statement.

When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service.

You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site.

Any content posted by you is subject to the rules of our Moderation and Community Guidelines. Your contribution to the site may be edited, removed or not published if we consider it inappropriate or harmful. Contributors should also be aware that their posts may remain online indefinitely. Registered users are required to choose a username which protects their privacy and does not contain any identifying information.

What do we require from users of the Murrumbidgee MHDA Alliance website?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated,
• you are prohibited from advertising or offering to sell or buy any goods and services,
• you cannot transmit content that contains software viruses or programs designed to change or destroy, the functionality of any computer software or hardware,
• you cannot collect or store personal data about other users of the site,
• you cannot impersonate any person or entity,
• you cannot interrupt or interfere with the site or servers or networks connected to the site,
• you cannot attempt to gain unauthorised access to the site or other user accounts.

Suspension or Termination of Access

We can suspend or terminate your access to your account in the Murrumbidgee MHDA Alliance website immediately, without prior notice, including without limitation if you breach the Terms.

This may include deactivating or deleting your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

Indemnification

Grand Pacific Health and the Murrumbidgee MHDA Alliance, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

2. Registering with the Murrumbidgee MHDA Alliance website

If you decide to register with the Murrumbidgee MHDA Alliance website, you will be asked to provide information about yourself. We will rely on the information that you provide when you register. We will assume it is accurate and current unless you tell us that it has changed. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

Any user thought to be providing misleading information, misrepresenting their identity or misusing the service will have their registration suspended.

How we protect and use your information is explained in our Privacy Statement.

When you register with the Murrumbidgee MHDA Alliance website, we will ask you to choose a password. Please do not tell anyone else your password as you are responsible for all activities that occur on this service through your account.

We will use reasonable efforts to protect the confidentiality of content you provide. However, we cannot guarantee that we will be able to wholly protect your information from improper purposes by unauthorised third parties. You acknowledge that there are risks inherent in internet connectivity that could result in the loss of your privacy, confidential information and property.

If you believe your account has been compromised or hacked, please inform us immediately so we can take appropriate action.

Cancelling your registration

You can cancel your registration with the Murrumbidgee MHDA Alliance website at any time.

Content that you have posted to the Murrumbidgee MHDA Alliance website may remain on the service even after you have cancelled your registration and may be included in reports as part of consultation processes.

All of the terms in these Terms of Use (including the Privacy Statement) survive the cancellation of your registration.

Cancelling your subscription to the Murrumbidgee MHDA Alliance website communications

You can choose to receive updates from the Murrumbidgee MHDA Alliance website by email. If you then change your mind, you can unsubscribe at any time by following the process set out in the emails that we send you or by altering the settings in your user profile.

3. Posting content on the Murrumbidgee MHDA Alliance website

If you have registered with the Murrumbidgee MHDA Alliance website or are taking part in an activity which is open to the public, you can post comments and upload content to the service.

It is important to us that the service is suitable and safe for everyone who is using it. There are some rules about what you can and cannot post on the website. These rules are explained in the Moderation and Community Guidelines. By agreeing to these Terms of Use you also agree to comply with the Moderation and Community Guidelines.

Some projects will display comments publicly to allow other users to interact and provide their thoughts. When posting comments and feedback that is publicly visible you must not include any information that could be used to identify you or third parties.

If you wish to provide confidential information, please contact us to arrange an alternative way to respond.

To allow you to choose whether to take part, each consultation activity will provide you with the following information:

• What the project is about and why it is seeking your involvement.
• What organisation is running the project.
• Who is leading the project and their contact information.
• What options are available for you to take part and provide your input.
• What will happen to the information or feedback you provide.
• Important dates and stages of the project.

Do we monitor the content posted on the Murrumbidgee MHDA Alliance website?

We monitor the content posted on the Murrumbidgee MHDA Alliance website on a regular basis during business hours, but it is not possible to monitor all content submitted to the service at all times. This means that there may be rare occasions where inappropriate content is visible on the website before we can remove it in accordance with the Moderation and Community Guidelines.

If you wish to report content that you believe is inappropriate, or suggests the user is at risk of harm, you can do so by using the reporting function.

Although we monitor public submissions to the site, we do not assume responsibility for third-party content posted on the service. We do not make any warranties, express or implied, as to the timeliness, integrity, accuracy, appropriateness, legality, reliability or quality of the content posted on the Murrumbidgee MHDA Alliance website.

When will we edit and remove content from the Murrumbidgee MHDA Alliance website?

You understand and agree that we have ultimate editorial control over the site and may edit, remove or not publish any content from the site at any time for any reason. Without limiting this right, where we identify content that is inaccurate, offensive, inappropriate or contravenes the Community Guidelines or any other terms in these Terms of Use, we may delete the content.

If you violate these Terms of Use (including the Moderation and Community Guidelines), then we may suspend your account or ban you from using the Murrumbidgee MHDA Alliance website.

Who is responsible for the content posted on the Murrumbidgee MHDA Alliance website?

Grand Pacific Health website administrators will post project information and consultation activities to the Murrumbidgee MHDA Alliance website, on behalf of member organisations belonging to the Murrumbidgee Mental Health, Drug and Alcohol Alliance. This information is accurate at the time of posting however the scope, details or direction of the project, service or consultation may change at any time.

All of the content that an individual user posts to the site is their sole responsibility and reflects their own views and experiences. Grand Pacific Health and member organisations of the Murrumbidgee MHDA Alliance are not responsible for the content that is posted by users to the Murrumbidgee MHDA Alliance website. Grand Pacific Health and member organisations of the Murrumbidgee MHDA Alliance do not verify the accuracy of the views or material contained in the contributions of members of the public.

What if you don’t like the content in the Murrumbidgee MHDA Alliance website?

If you object to any content on the Murrumbidgee MHDA Alliance website due to it being inaccurate, offensive, inappropriate or in breach of the Moderation and Community Guidelines or any other Terms of Use, please use the reporting function or contact us.

All reports will be evaluated and if your objection is upheld the content will be hidden from public view. Please note that we reserve the exclusive right to make the final determination of what is inaccurate, inappropriate or offensive. If we do not uphold your objection, we will communicate to you why your objection was not upheld (provided that we have your valid contact information).

4. Technical Issues with the Murrumbidgee MHDA Alliance website

Access to the Murrumbidgee MHDA Alliance website relies on internet and network technologies outside of our control. We do not guarantee that you will be able to continually access the service without interruption.

We are not liable for any loss, damage, cost or expense resulting from any delay in operation or transmission, communications failure, internet access difficulties or malfunction in equipment or software. If you have difficulties accessing the Murrumbidgee MHDA Alliance website, please contact us.

5. Intellectual Property

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of member organisations belonging to the Murrumbidgee MHDA Alliance and their suppliers and licensors. Murrumbidgee MHDA Alliance owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

You confirm that you own or have the right to use any copyright material included in your content and that you are not infringing any person’s rights by submitting the content to the Murrumbidgee MHDA Alliance website.

6. Governing Law

These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.

7. Variation

We may revise these Terms of Use (including the Moderation and Community Guidelines, and Privacy Statement) at any time and with or without notifying you.

The updated Terms of Use will apply to you from the time that they are posted on the Murrumbidgee MHDA Alliance website. You should visit this page from time to time and review the current Terms of Use because they are binding on you.

We may modify or discontinue any information or features that form part of the Murrumbidgee MHDA Alliance website any time, with or without notice to you, and without liability.

8. Contact Us

If you have any questions about these Terms, please contact us on mmhdaa@gph.org.au.

These Terms of Use were updated on 12 May 2025.